Looking for IT SUPPORT ENGINEER

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Toma CVO
Posts: 3
Joined: Tue Aug 23, 2011 10:11 am

Looking for IT SUPPORT ENGINEER

Postby Toma CVO » Mon Aug 29, 2011 2:15 pm

Our client, a global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure, is currently looking for:

IT SUPPORT ENGINEER

The IT Support organization is comprised of a global team, dispersed to regional facilities. This is a global organization responsible for providing technical support to all Bentley colleagues for any IT incident, service request, or general question. The members of this team are responsible for establishing and communicating a consistent strategic direction and enforcing the IT policies.

This position will be seated in the Bentley Systems Lithuania office in Vilnius and will be responsible for IT Infrastructure support for the branch offices. This position will report into the IT Supervisor EMEA.

Responsibilities:

Service Desk

Receive and record incoming incident calls, service requests, and solutions into the incident management system.
Answer, troubleshoot, research, and resolve incidents and service requests in accordance with Service Level Agreements, departmental goals, and individual performance targets.
Gather troubleshooting and problem resolution information from other teams and documents information in the appropriate department databases.
Perform in a second level role to provide problem resolution for higher complexity problems.
Validate and coordinate outage-related incidents and implementing call avoidance measures.
Provide real-time and scheduled coaching of global Service Desk staff to increase consistency and accuracy of incident resolution and documentation.
Work within Service Desk and other departments on improvement suggestions or requests for information from the Service Desk.

Server/Network Tasks

Perform installation, troubleshooting, maintenance and backup tasks on server-class hardware and software under direction.
Perform general network troubleshooting and assist with localized network tasks under direction.

Communication:

Interface with IT and business staff to enhance the quality and/or efficiency of the provided services.
Review changes and related communications to assess impact on user community.
Projects
Participate and/or initiate projects designed to improve service to our customers, such as increasing first call resolution rates or providing additional self service tools.
Perform installations, configurations and upgrade tasks that may require some research and analysis.

Documentation:

Assist with communication and documentation associated with changes for technical and non-technical audiences.

Acquire and maintain current knowledge of relevant information technology procedures, systems and applications. Become a subject matter expert on various support areas. Maintain knowledge base and incident ticketing system.

Perform regular maintenance on Knowledge Base and incident management system to keep information current and accurate.

Requirements:

3-5 years of PC support and maintenance
General knowledge of commonly used PC operating systems
Able to provide professional technical guidance to company employees regarding PC problems
Excellent communication, interpersonal, organizational and planning skills
Nature of job may require considerable walking
Must be able to lift objects weighing no more than 50LBs
Operates under moderate supervision
Professional behavior appropriate to an office environment

Company offers:

Dynamic, challenging and friendly work environment;
Valuable experience on latest technologies;
Attractive compensation and benefits.

If You are up for a challenge costact us!

Toma Urbonavičiūtė
CVO Technology Recruitment
Tel.: 8 5 205 93 01
toma.urbonaviciute@cvo.lt

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